If your question isn't answered here, contact us.

How do I get service after I've placed my order?

• Your satisfaction is our #1 priority. Contact Us One of our Customer Care representatives will respond within two business days. If you prefer, call 888-473-7029 to speak to Customer Care.

What is the difference between a power chair and a scooter?

• A power chair is an excellent choice for indoor use. It fits almost anywhere and turns on a dime. The scooter has a handlebar design; and, while it is slightly larger than a power chair, it is perfect for use outside the home. Your doctor will determine if a power chair or scooter is best for you. For more information, please visit Our Products section. Is it easy to disassemble and transport a power chair? For your safety, our power chairs are tough, durable pieces of equipment. Folding electric wheelchairs and travel scooters require disassembly however keep in mind will the user be able to lift the weight. Transportation by a vehicle may require a special lift device. Lifts are available from Discount Mobility Products. Please call 888-473-7029 and ask about our lifts and ramps.

How can I get a lift or ramp? And will Medicare pay for it?

• We offer a wide selection of lifts and ramps. Medicare does not pay for either of these items. To find out more about Discount Mobility Products lifts and ramps, please call 888-473-7029.

What if I want to return or exchange a product?

• We offer a 3-day Return Policy on most products. If for any reason you wish to return a product, simply call 888-473-7029 and speak to one of our Customer Care Representatives, who can explain return policies and procedures.

Scooter and Power Chair Technical Frequently Asked Questions Service for your unit is our top priority. We made the journey with you to regain your mobility and we intend to help you along the way as you learn to use your power chair or scooter. Please call a Technical Service Representative at 888-473-7029 to assist with any technical questions or issues. If needed we will dispatch The Discount Mobility Products service truck to your home. Local customers only. For your convenience and immediate assistance, we have put together a list of common technical questions that may prove helpful to you. How do I charge the battery? Each power chair has a cord for recharging. Simply plug your power chair into a regular 3-prong electrical socket at night, and it will be ready to go in the morning. It is recommended that the power chair be turned off before charging.

How long is battery life?

• Battery life is normally one-two years, depending on the terrain, daily usage amount, the charging routine, and the user's weight. If you need a new battery, call a Technical Service Representative at 888-473-7029.

Where is the chair's battery located?

• The power chair has two batteries, one located under the seat, one beneath the cowling.The scooter has two batteries, also located under the seat.

How do I know if my battery is running low on charge?

• You should charge the unit once the battery indicator light reaches the first or second yellow light. If the battery gets too low, the lights on the battery indicator may begin flashing. The battery indicator is located at the top of the controller panel on the arm of the unit.

How long do I have to charge the battery on my scooter or power chair?

• If your unit is new, the first few charges require 10-14 hours. After that, your unit will require 8-10 hours (overnight) of charging for average daily use. If your unit goes a whole week without use, we recommend that you charge it 8-10 hours.

After an 8-10 hour charge, my battery indicator does not show a full charge (three green LED lights). Why?

• The battery may have a bad cell and must be replaced. Contact a Technical Service Representative at 888-473-7029.

What do the battery indicator lights mean?

• Power chairs use lights on the joystick to show battery condition. There are 10 lights to show status: three green (full charge), three yellow, and three red.

My unit will not run. I've checked the battery and the control indicator tells me it has plenty of charge. What can it be?

• If the unit is charged and powered on, check to see if the wheel levers are disengaged. A power chair has two "freewheel" levers; scooters have one. The unit will not run if the levers are disengaged, as this means the wheels are disengaged from the motor. You may hear the motor running, but the unit won't move. If the wheel levers face out, pull them in towards the unit. Check to see that the unit is not plugged into the wall. The equipment is not designed to move while still plugged. Check the circuit breaker, located on the bottom back of the unit next to the charger cord outlet. If the breaker is blown, it will poke out about ¼ to ½ inch. You can easily reset the circuit breaker by pushing it back in until it clicks. The button reads "Press to reset." If the unit was on an incline or operating in the sand, it may have tripped. If the circuit breaker trips occasionally, that is normal. If this is a recurring problem, or if resetting the breaker did not work, request a Service Technician at 888-473-7029.

I suspect that my unit became overheated and now will not run. What should I do?

• The maximum operating temperature for the power chair motor is 122 degrees F. The scooter motor's maximum temperature is 115-122 degrees F. Once the motor exceeds its safe operating temperature, the mechanism begins reducing power to the motor by five volts for every degree above the safe operating temperature. The unit will run much slower and may even come to a complete stop. Once the unit is allowed to cool off and the sensor mechanism detects a safe operating temperature, your unit will be fully operational again. If the problem persists, contact a Technical Service Representative at 888-473-7029

Is it OK to charge the battery in short increments?

• Yes. Charging for shorter periods of time (less than the average 8-10 hour charging cycle) is fine and will not harm the battery.

My power chair or scooter doesn't appear to be taking the charge. What's wrong?

• A few things to check with the wall outlet: Is the charger plugged into a working outlet? Does a wall switch control the outlet? Is the plug inserted all the way into the electrical outlet? Does the amp meter go up when the battery charger is plugged into the outlet? During a normal charge, the amp meter needle moves up and then slowly down as the battery charge decreases. The amp meter is located next to the circuit breaker button on the bottom back of the unit. If these things are checked and the unit is still experiencing charging problems, contact a Technical Service Representative at 888-473-7029.

Can I travel by airplane with my power chair or scooter?

• Yes. Beforehand, the unit's batteries should be removed and stored in a sealed container. Most airlines will provide this.

My unit got wet and will not run. What should I do?

• Let the unit dry out thoroughly before attempting to use it again. If the problem persists, contact a Technical Service Representative at 888-473-7029